CATI centre, Mascot


In designing the new WPP/Millward Brown CATI centre in Mascot, The Bold Collective were brought on board to create an energetic & inviting workplace to invigorate call centre staff who are primarily desk-bound in a high density environment. The brief included meeting & training areas, work spaces and a communal kitchen breakout to spill outdoors and take full advantage of the site.

Dynamic lines were chosen to bring energy to the space and were carried out in vibrant combinations of teal, coral & olive. A geometric wallpaper extends from the reception corridor past the meeting rooms and through to the breakout space where a painted graphic mimics its colours and angles. The open workspace is divided by a white writable film in angular segments to provide a level of transparency. Workstations and cabinetry were brought to life with a mix of teal, white & oak elements over a charcoal carpet spliced with feature colours.


The kitchen breakout area features overhead shelving for coffee cups and a white tiled island bench with contrasting aqua grout. Balanced with a Scandinavian palette of monochrome, oak and rattan furniture, the space feels playful and inviting.

Working with a tight timeframe and budget, the design team and project managers were resourceful with furniture & finishes in order to complete the project in a total of 12 weeks. The outcome is a vibrant space that brings joy and excitement to a busy workplace.


Photography by Andrew Worssam